Cervical Erosion And The Menstrual Cycle

The scheduled end of public services ... Let us know

Tiré de
là





Tensions et asphyxie au quotidien pour les agents de la CAF


SOCIAL - L'état des lieux que font les acteurs des différentes CAF confirme ce que dénonce le président du conseil d'administration de la Caisse nationale d'allocations familiales (Cnaf)...

Malaise à la CAF. Les 123 Caisses d’Allocations Familiales sont en état d’asphyxie, et risquent même l’«implosion», si l’on According to Jean-Louis Deroussen. But the chairman of the board of directors of the National Family Allowances Fund (CNAF) is not the only one to denounce the difficulties faced by officers on the ground. These even make an inventory even more alarming.

>> Read the interview with Jean-Louis Deroussen here

"I work to the FCA since 1966 and I have never seen such a mess, and yet it has experienced difficult situations. There is a total mismatch between workload and staffing, "says Jean-Claude Cherik, Secretary General FO-social organizations. An imbalance that does not date from yesterday: "It's been three years since the situation is deteriorating and that all unions are demanding higher staffing levels," without being heard. Yannis, Branch Secretary CFTC to CAF Bouches-du-Rhone confirms: "Last year, in March we went on strike a week to get that retirement should be replaced. They had been successful but with the crisis and the savings required by the state, the commitment was not kept. "
constant inflow of requests

While 1,200 people were employed at the establishment Revenue de Solidarité Active (RSA) and CNAF CSD is currently recruiting 400 extra, but a drop in the ocean: Jean-Louis Deroussen believes should be "1,000 people over six months." Because new missions will fall to the CAF statement quarterly resource beneficiaries of AAH, RSA young extension of the RSA in the DOM, managing access to the CMU, and implementation of actions to prevent eviction Leasehold.
But even without these new tasks, the constant influx of records keeps the CFOs of their obligations to service telephone calls, requests and e-tested benefits are not treated, and the delay accumulates. "In January 2009, there were 69.90% of successful calls, ie that the beneficiary was someone on the phone. In January 2010 it dropped to 40.50%. And at the workpieces, the last digit of direction, which dates from Thursday morning, stood at 197,000 at the CAF 93 ", says Jean-Claude Cherik. A delay of 17 days for priority cases (cases of welfare benefits), but at least 2 ½ months for others, according to the union. Aggressiveness

For personal, this workload unmanageable, generates stress and hardship. And, for beneficiaries, it is the horror. "At the antenna of Saint-Denis La Tour Pleyel was sometimes 200m tail. The other day I asked one recipient at what time he arrived. 4:30 He answered! "A reality that annoys Jean-Louis Deroussen:" The waiting time at the wicket, which should not exceed 20 minutes, is so far on average, Bobigny, 4 hours! " Inevitably, aggression and incivility are becoming commonplace. "It makes sense, people need to live on benefits. In Aix-en-Provence, an official was slapped and insulted another, while this sector is not usually conducive to social behavior, "explains Yannis. Yet if one believes the FCA of the Bouches-du-Rhone, the region would be "less affected" by both the incivilities by delays: 92% of cases are processed within 10 days on the sector, and only 50,000 records were in storage, processing time is about 6 ½ days.

A dream for a majority of officers and directors. The latter often having recourse to forced overtime and the closure body to catch up, and try to lower the level of stress on the shoulders their agents. Jean-Louis Deroussen, "this is not a solution, and this gives a very bad image of public service. We need more resources, and not wait for things to fester. "

Berenice Dubuc